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Daniel

Customer Service & Data Processing Professional with 5+ years in Insurance & Retail

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Boca del Rio, Veracruz, Mexico
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Competencies

Customer ServiceExpert

Provided frontline support, handled inquiries, and resolved concerns to enhance customer experience.

Data Entry & ProcessingAdvanced

Performed data entry, accuracy checks, and collaborated across departments to ensure data integrity.

Operational ManagementIntermediate

Led restaurant operations including inventory management, staff coordination, and financial review.

Communication SkillsExpert

Effectively communicated with customers and teams via email and phone, facilitating smooth operations.

Team Leadership & TrainingIntermediate

Directed hiring, onboarding, and training to meet organizational staffing needs.

Education

High School Diploma
Bachilleres De Veracruz
Completed August 1998
High School Diploma with specialization in Exact Sciences.
Costa Mesa High School
Completed 12/2003
Engagement Specialist Professional Certificate
IBM
Completed 10/2019
Completed Coursework
TCS
06/2021

Languages

EnglishAdvanced (C1)

Summary

Experienced in customer support, data processing, and operational management within insurance and retail sectors, with a proven record of process improvement and team leadership.

Key Achievements

  • Learned new processes rapidly and maintained current with procedural updates at TELCEL.
  • Handled time-sensitive data entry requests accurately and efficiently.
  • Supervised restaurant operations, including staff management and customer satisfaction enhancement.

Experience

Data Processing Analyst

New York Life Insurance Company Project (TATA Consultancy Services)
March 2021 - August 2022

Customer Service Cashier

Radiomovil Dipsa S.A. De C.V. (TELCEL)
August 2015 - August 2019

Quickly learned new processes and systems and kept current with procedural enhancements., Completed time-sensitive data entry requests., Clearly communicated entry status via email or phone with other departments., Data process., Spoken communication guidelines to ease the application process for customers within the U.S., Double checked accuracy of hard copy paperwork and rectified any issues., Collaborated with other departments to enforce data accuracy and enhance productivity., Actively listened to customers, handled concerns quickly and escalated major issues to supervisor., Counted cash in register drawer at beginning and end of shift., Support and serve English-speaking clients.

Operations Manager - Waiter

Asado Uruguayo Restaurant
April 2010 - August 2015

Help customers complete purchases, locate items and join reward programs to promote royalty,satisfaction and sales goals., Supervised operations staff and kept employees compliant with company policies and procedures., Carried out complete opening-closing and shift change duties to keep restaurant working efficiently and teams ready to meet customers needs., Maintain customer satisfaction by clarifying concerns about orders., Led hiring, onboarding and training of new hires to fulfill business requirements., Developed and implemented strategies to maximize customer satisfaction., Review financial reports., Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Skills

Customer ServiceData Entry & ProcessingOperational ManagementCommunication SkillsTeam Leadership & Training
Published on CazVid - Jul 3, 2025
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