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daniel
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Competencies
Demonstrated experience with Excel.
Demonstrated experience with Spanish.
Demonstrated experience with English.
Education
Languages
Summary
Professional profile
Experience
BILINGUAL REGULATORY REGISTRATION AGENT
Responsible for submitting the Automated Manifest System (AMS) and the Importer Security Filing (ISF) to allow containers to enter U.S. waters; submitting the eManifest to allow containers to enter Canadian waters; verifying the Master Bill of Lading (MBL), House Bill of Lading (HBL), and container information (Exporter, Importer, Goods, HS Code, etc.) for Europe, SAMA, and North Asia to ensure compliance with U.S. government regulations; create events and support various clients, such as Bosch, to resolve discrepancies between branch information and documents; and verify and track shipping line information.. Responsible for monitoring the action plan and developing timelines for the various sub-departments involved in the major project (Bogotá 2023 Parapan American Games), tracking compliance with indicators, and preparing monthly reports.
ADMINISTRATOR/OPERATIONS AND PURCHASING COORDINATOR
Responsible for the comprehensive management of the business focused on electric mobility, leading procurement processes, negotiating with international suppliers, and optimizing the supply chain.. Direct management and negotiation with suppliers in China, ensuring favorable terms regarding cost, quality, and delivery times.. Coordination of import processes and international and domestic logistics, ensuring the timely supply of products and spare parts.. Monitoring and control of purchase orders, inventory, and product turnover.. Evaluation and selection of suppliers based on criteria of quality, price, and compliance.. Use of office software (Excel) for inventory control, cost management, and data analysis.. Implementation of strategies to optimize costs and improve operational efficiency.. Customer service and management, strengthening business relationships and after-sales service.
CUSTOMER SERVICE REPRESENTATIVE BILINGUE
Responsible for providing comprehensive support to health insurance customers in the United States, handling inquiries, resolving issues, and providing guidance on services, while ensuring high standards of quality and customer satisfaction.. 100% English-language customer service, resolving requests related to coverage, billing, authorizations, and medical services.. Real-time case management, ensuring effective solutions and adherence to response times.. Handling sensitive information with high standards of confidentiality and accuracy.. Developing effective communication skills in multicultural environments.. Resolving conflicts and managing complex situations with a focus on customer satisfaction.. Using digital systems and tools for case tracking and information recording.. Meeting key performance indicators (KPIs) such as quality, productivity, and customer satisfaction.