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Bilingual Customer Service & Interpretation Specialist with diverse industry experience
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Competencies
Ensured effective communication between English and Spanish speakers in healthcare, hospitality, and customer service contexts.
Delivered high-quality service at MARRIOT, handling guest inquiries, special requests, and maintaining client satisfaction.
Performed precise medical and technical translations, supporting healthcare teams and content editors in various professional environments.
Supervised interpreter teams, ensuring service consistency and adherence to procedures at TP.
Resolved complex guest issues and medical communication challenges through effective bilingual mediation.
Languages
Summary
Experienced bilingual specialist skilled in customer service, interpretation, translation, and team coordination. Proven ability to facilitate clear communication, enhance client satisfaction, and support diverse operational needs across multiple industries.
Key Achievements
- Provided multilingual customer support at MARRIOT, enhancing guest satisfaction and managing bilingual communication with international clients.
- Translated and edited nutrition content at NUTRIFAM, improving document clarity and ensuring cultural appropriateness for Spanish-speaking audiences.
- Led a team of interpreters at TP., ensuring consistent service quality and adhering to company standards during high-pressure situations.
Experience
Front Desk Agent / Night Auditor
Provided exceptional customer service to guests, handling check-ins, check-outs, and special requests in a professional and efficient manner., Performed nightly audits, balanced accounts, and prepared financial reports to ensure accurate daily revenue records., Assisted international guests,...
Document Translator / Content Editor
Translated and edited nutrition-related documents from English to Spanish, ensuring clarity, coherence, and cultural accuracy in the final content., Improved the overall quality and readability of client materials by adapting technical terminology and rewriting sections for better flow and...
Bilingual Interpreter & Team Supervisor
Assisted U.S. customers in English, handling inquiries and resolving issues related to car rental services., Guided and supported a team of interpreters to ensure consistent service quality and adherence to company procedures., Provided clear bilingual communication between clients and internal...