Daniel es un experto en atención al cliente, ventas y gestión administrativa, con habilidades en comunicación, CRM y resolución de problemas para potenciar la experiencia del cliente.
Capacidad para resolver necesidades del cliente, construir relaciones y mejorar la satisfacción en entornos dinámicos.
Habilidad para interactuar claramente y persuadir en llamadas, chats y correos electrónicos en español e inglés.
Experiencia en el uso de sistemas CRM y herramientas digitales para seguimiento y gestión de clientes y procesos.
Capacidad para identificar oportunidades y cerrar ventas mediante llamadas outbound y seguimiento personalizado.
Amazon Operation Services Colombia
Handled a high volume of inbound calls from customers and couriers. Identified customer needs and provided timely resolutions. Built rapport and trust to address objections and concerns. Scheduled follow-ups and escalated systemic issues. Worked to meet customer satisfaction standards
AutoGiants Nissan
Conducted high-volume outbound calls to prospective customers with credit challenges. Identified purchase interest and qualified leads. Built rapport to overcome objections. Scheduled dealership appointments. Collaborated with the sales team for seamless lead handoff. Worked to meet monthly lead generation targets
TDCX
Responded to customer inquiries via email, chat, and phone. Resolved delivery, availability, and store-location issues. Coordinated with shipping partners and escalated cases when necessary. Provided personalized product suggestions and styling guidance. Maintained up-to-date product knowledge. Followed up to ensure case resolution and customer satisfaction
Licenciatura en Educacion Basica con Enfasis en Ingles
Bachillerato Técnico
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Habilidad para gestionar inventarios, coordinar entregas y administrar recursos en entornos de producción y servicios.
EMC Diseños e Interiores
Managed procurement and quoting of materials for production. Supervised pre-delivery at job sites to ensure quality. Maintained tool storage and inventory. Assisted in the production of custom carpentry for non-conventional spaces. Provided administrative support to design and production teams. Kept accurate records of purchases and schedules
Viajemos.com
Responded to customer inquiries in Spanish via phone, email, and chat. Sold travel packages including cruises, Disney park plans, hotel reservations, and car rentals. Provided information on rental options, pricing and insurance for tourists in the USA. Resolved post-sale issues in coordination with rental counters. Worked to meet monthly sales targets
