Experienced data analyst specializing in healthcare and finance domains with a strong background in data visualization, statistical analysis, and database management.
Performed data analysis using SQL, Python, and Excel to identify trends and anomalies.
Created dashboards and reports with Tableau and Power BI to communicate insights effectively.
Managed data extraction and manipulation from healthcare and financial databases.
Applied statistical techniques to analyze data patterns and support business decisions.
Vail Resorts
Led my team to meet cleanliness standards established by the company, ensuring guest satisfaction upon their arrival., Acted as an interpreter for better communication between Latino employees and American employers., Time and personnel management., Maintain minimum and maximum stock and equipment necessary for weekly tasks.
Comercializadora del Este S.A. de C.V
Managed both wholesale and retail sales of seeds and fertilizers to farmers., Maintained strong inventory movement and built lasting relationships with clients., Initiated outreach to new customers through cold calls, especially in rural areas., Handled a high volume of inbound calls, offering personalized recommendations based on each farmer’s needs., Ensured all documentation and financial tasks were done right.
Iberostar Hotel & Resort
Served as a point of contact to resolve guest and caller issues, maintaining high standards of quality and professionalism., Managed high-occupancy periods by optimizing resource allocation, guest flow, and incoming call volume distribution., Collaborated with other departments to coordinate services and ensure a seamless guest experience., Handled inbound calls professionally, providing prompt and personalized assistance.
BACHELOR'S DEGREE
Worked with cross-functional teams including IT, finance, and healthcare to achieve project goals.
Verizon / Alorica
Maintained quality numbers in my metrics with all my clients., Provided exceptional negotiation with both native American and Latino clients in the United States., Developed and maintained impeccable numbers with my colleagues to manage clients.