Daniel - Customer Service Specialist with 5+ years in tech support and client relations

Tegucigalpa, Francisco Morazán Department, Hondurasen

Handled customer inquiries and escalated issues effectively across multiple roles

Resolved service delivery and tool-related issues using statistical reports

Published on CazVid

Summary

Experienced customer service representative with proven skills in issue resolution and team support across tech support and back-office operations.

Key Achievements

Managed back office operations to ensure timely resolution of customer issues

Skills

Customer ServiceAdvanced

Provided support by actively listening to customer concerns and resolving inquiries efficiently.

Problem ResolutionIntermediate

Invested in investigating and resolving customer complaints and service issues.

Team CollaborationIntermediate

Supported agents and collaborated with team members to maintain efficient operations.

Operational ManagementIntermediate

Managed back office tasks to ensure timely customer issue resolution.

Technical SkillsIntermediate

Experience

Customer Service Representative

Startek

Sep 2021 - Dec 2021

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor., Investigated and resolved customer inquiries and complaints quickly.

Agent Services Representative

Teleperformance

Jan 2023

Resolved associate, tool and service delivery issues revealed by statistical reports., Achieved established monthly goals., Provided exceptional support to agents by addressing their inquiries and concerns regarding tools and services.