Daniel - Project Manager with 10+ years in Construction & Infrastructure

Oversaw complex projects, coordinating resources and timelines to achieve project goals.

Prepared and monitored project budgets, implementing cost-saving measures when necessary.

Led multidisciplinary teams, fostering collaboration and accountability.

Negotiated with vendors and subcontractors to secure favorable terms for projects.

Developed detailed project schedules using MS Project and other tools.

Contacted 70–80 customers daily to coordinate pickup of packages at partner carriers., Produced daily reports identifying pending deliveries, reducing missed pickups by 15%., Handled customer inquiries via phone, email, and chat, resolving logistics issues promptly., Collaborated with dispatchers to streamline routing and improve service efficiency.

Managed high-volume inbound calls and chats (70–80 daily) providing bilingual customer support and detailed plan explanations., Coordinated cross-selling of internet, phone, and travel plans, boosting customer satisfaction., Prepared daily reports tracking customer requests and pending orders, ensuring timely follow-up., Processed and verified Dasher bank accounts and payments, ensuring 100% accuracy and reducing payout delays by 20%.

Managed online orders and coordinated shipments with suppliers and carriers., Responded to customer inquiries and processed returns/exchanges, maintaining high satisfaction., Maintained databases and generated sales/operations reports for decision-making., Oversaw inventory and scheduling to ensure timely delivery of products.