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Daniel
Linux Roaming Engineer
Contacto
Competencias
Experiencia demostrada en Linux.
Experiencia demostrada en RHEL.
Experiencia demostrada en CentOS.
Experiencia demostrada en Ubuntu.
Experiencia demostrada en Technical Support.
Educación
Idiomas
Resumen
Linux Roaming Engineer buscando nuevas oportunidades
Experiencia
Linux Roaming Engineer
Support Linux-based production platforms serving global telecommunications customers in high-availability environments.. Investigate complex production incidents by analyzing application logs, monitoring alerts, and system diagnostics to identify root causes.. Troubleshoot Linux services, application behavior, network connectivity, and platform performance issues.. Perform operational validations, health checks, and proactive monitoring to maintain platform stability.. Collaborate with engineering, infrastructure, vendors, and customer-facing teams to resolve critical production issues.. Document troubleshooting procedures, technical findings, operational runbooks, and support knowledge.. Participate in production changes and operational activities while ensuring service reliability and minimal customer impact.
Incident Management Engineer
Coordinated high-priority production incidents affecting enterprise telecommunications services.. Led technical bridge calls involving operations, engineering, vendors, and customer stakeholders.. Performed technical investigations using monitoring systems, operational dashboards, and application logs.. Managed incident communications, escalation processes, and service restoration activities.. Contributed to post-incident reviews and root cause analysis documentation.. Improved operational procedures through documentation and continuous process improvements.
Technical Support Representative (L2)
Delivered Tier 2 technical support for enterprise telecommunications applications and production environments.. Investigated application failures, connectivity issues, and customer-reported incidents.. Performed log analysis and service validation to identify technical issues and support production changes.. Managed customer escalations while coordinating with engineering teams for issue resolution.. Maintained technical documentation and knowledge base articles to improve support efficiency.. Supported implementation, validation, and operational readiness for production releases.
Net Promoter Score Specialist
Analyzed customer satisfaction data to identify recurring service issues and operational improvement opportunities.. Created reports and performance insights using Excel and data analysis techniques.. Collaborated with cross-functional teams to improve customer experience and operational processes.
Vendor Management Specialist
Supported enterprise vendors with operational, account, and process-related issues while meeting service-level agreements.. Investigated escalations and coordinated issue resolution across internal teams.. Assisted in onboarding and mentoring new team members while maintaining operational quality standards.
Cisco STAR Agent
Supported Cisco partners by troubleshooting service-related issues and providing technical assistance.. Escalated complex cases while maintaining high customer satisfaction and service quality.. Documented support activities and followed established operational procedures.