Daniel - Seasonal Customer Service Advisor - Sports Account

Experiencia demostrada en Strong administrative.

Experiencia demostrada en Organizational.

Experiencia demostrada en Problem solving.

Experiencia demostrada en High standard customer service.

Experiencia demostrada en Knowledge in Microsoft Office.

Experienced Sales and Project Specialist with a strong background in professional audio equipment for concerts, venues, and musical instruments.. Skilled in project management, installation, and providing expert equipment recommendations.. Proficient in post-sales support and client relationship management across multiple communication channels, including chat, social media, phone, and email.

Provided assistance to Amazon sellers by resolving issues related to their product listings.. Acted as a liaison between sellers and external vendors to ensure accurate product information, facilitated corrections on Amazon product pages.. Maintained high standards of marketplace compliance and customer satisfaction.

Investigated customer transactions to detect and prevent fraudulent activity, ensuring account security and compliance with financial regulations.. Reviewed sensitive account information, analyzed disputes, and provided resolutions to maintain customer trust and satisfaction.

Assisted customers with wagering inquiries and troubleshooting issues related to deposits and withdrawals, including cryptocurrency transactions.. Explained casino policies, rollovers, and terms & conditions to ensure compliance and customer understanding.. Provided bonuses and promotional offers while maintaining adherence to company guidelines.