Daniel - Customer Service & Support with diverse experience in tech and collections

Bogotá, Bogota D.C., Colombiaen

Gained experience supporting customers via multiple roles in tech support, customer service, and collections.

Participated in team-based support roles, providing assistance in sales, communication, and resolving dispatch coordination challenges.

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Summary

Dedicated professional with hands-on experience in customer service, technical support, collections, and dispatch coordination. Skilled in multi-tasking, communication, and client support across diverse roles.

Video Resume

Key Achievements

Developed skills in managing multiple requests and improving communication efficiency using dispatch software tools.

Skills

Customer SupportIntermediate

Provided technical support and customer service across multiple roles, addressing client needs and ensuring satisfaction.

Communication SkillsIntermediate

Communicated effectively in English and Spanish through various support roles and video presentations.

Dispatch CoordinationIntermediate

Participated in dispatch operations, coordinating deliveries and pickups, and managing multiple requests.

Team SupportIntermediate

Supported team floor operations and provided frontline assistance in support centers.

Languages

English

Experience

Tech support-Customer Service and Sales Agent

TTEC

Collections Dept

FOUNDEVER

Agent &amp; Floor Support

SITEL

Floor Support

TELEPERFORMANCE

Education

COLEGIO MIGUEL ANTONIO CARO

Primary & High School

2006

ACADEMIA MILITAR MARISCAL SUCRE

First Grade Military Degree

Avanc-E School

Advance reading and hard skills comprehension

2010

COURSERA

Advance Modern Lenguages

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Daniel - Customer Service &amp; Support with diverse experience in tech and collections