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Daniel
Customer Service Agent with 5+ years of experience in telecom and gaming industries
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Competencies
Provided technical and account support for telecom and gaming clients, resolving issues and managing customer interactions.
Coordinated drayage services, container pickups, and freight forwarding, ensuring timely deliveries and operational efficiency.
Utilized Microsoft Office, Python, R, and SPSS for data management, analysis, and process improvement tasks.
Fluent in English and Spanish, enabling effective communication with diverse customer and logistics stakeholders.
Facilitated effective communication between clients, carriers, and warehouses, resolving challenges in dispatch and support scenarios.
Education
Languages
Summary
Dedicated professional with over 5 years of experience supporting telecom, gaming, and logistics sectors. Skilled in customer support, dispatch coordination, and data analysis, with fluency in English and Spanish. Proven ability to manage multiple priorities, improve communication, and optimize...
Key Achievements
- Supported diverse customer bases in English and Spanish across large organizations like AT&T, H2O Wireless, and Epic Games.
- Handled technical support, sales cross-selling, and ticket management for gaming and telecom clients, improving customer satisfaction.
- Coordinated logistics operations involving commercial invoice digitization and container management, enhancing process efficiency.
Experience
Customer Service Agent
Tech support, customer support, cross-selling for AT&T phone services for businesses.
Customer Service Agent
Tech support, customer support for phone company H2O wireless, both for English and Spanish speakers.
Customer Service Agent
Customer support for Fortnite players and the Epic Games Store customers., Manage tickets for sales issues, refunds and technical issues with the game and the store application.
Logistics Coordinator
Overview and digitize commercial invoices from several companies so it can be reviewed and taxed properly by different customs agencies., Use of Excel and AI tools to ensure the information is properly uploaded so the Import/export processes can go as smoothly as possible.
Logistics Coordinator
Coordinate drayage services, with constant communication with customers, carriers, and warehouse dispatchers., Create appointments for container pickups in port terminals and ensure the empty ones are returned.