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Customer Service & Collection Specialist with 10+ years in Telecommunications and Financial Services
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Competencies
Proven ability to deliver exceptional support and resolve customer inquiries efficiently.
Skilled in inbound and outbound sales, with a focus on customer retention strategies.
Fluent in both languages, facilitating global customer engagement and support.
Experienced in troubleshooting and supporting smart devices and technical issues.
Education
Languages
Summary
Seasoned specialist skilled in customer support, sales, and debt collection across telecom and financial sectors. Bilingual in Spanish and English, adept at building customer relationships and resolving complex issues effectively.
Key Achievements
- Successfully negotiated payment arrangements with customers, ensuring consistent debt recovery.
- Provided technical support for smart devices, resolving customer issues and enhancing user satisfaction.
- Handled high-volume inbound calls, delivering effective retention and customer satisfaction strategies.
- Contributed to multiple campaigns, demonstrating versatility in customer service and sales roles.
- Bilingual communication skills improved client interactions and expanded service reach.
Experience
Collection Specialist
I was doing outbound calls to obtain payment from customers who had a loan and since they could not make their payments it was my duty to work out a payment arrangement to make sure we were able to obtain the payments before they go delinquent.
Fit Bid Customer Service/Back Office
I was attending inbound calls from customers who were having issue with their smart watch providing stats of their calories lost, heartrate, ext. Mostly Technical support.
In SITEL, I was in 3 different campaigns for them, 1st I was in Cricket -Retention Specialist I was responsible to attend inbound calls from customers who where threatening to cancel their service so it was my duty to make sure I retained them from cancelling, 2nd Choice Hotel – Customer Service Rep, I was attending inbound calls from customer who wanted to establish a reservation to stay in any hotel in the US was my duty to provide all specifications to the hotel they selected to meet there requirements. 3rd Money Gram – Customer Service, I was attending inbound calls from customer who needed to verify they money transfer if they were needing to make changes or modification to the transfer is my duty to make sure I was qualifying and validating identity before we proceeded with any change.
Sprint Sales Rep
I was attending inbound calls from customers who were seeking a better and modern phone based on their lifestyle needs. It was my duty to ask specific questions to understand the type of characteristic they were seeking on a phone and I was to seek out our inventory for the right phone that fits there lifestyle and guiding them to the check out process.