Demonstrated experience with Basic office package management.
Demonstrated experience with Logistics management.
Demonstrated experience with Multitasking.
Demonstrated experience with Time management.
Lean Solutions Group
Supported carriers and brokers, handling questions about factoring, collections, invoice creation, and claims, along with dispatch and ELD services., Managed referral promotions., Uploaded documents, set up ELDs, ensured quick invoice submission for funding, and reviewed key documents for accuracy., Worked closely with brokers to verify loads and monitor logs., Managed fraud cases to maintain accuracy throughout the documentation and invoices, and client satisfaction.
24/7 Intouch Colombia
Handled calls and chats with hosts and guests., Quickly resolved issues and provided accurate information, always following company procedures., Took on leadership duties, supporting colleagues on the floor, temporarily acting as Team Coordinator, and monitoring team performance., Managed more complex customer escalations.
Teleperformance Colombia
Prepared menus, led and trained teams, and provided attentive customer care., Managed order taking, served dishes and specialty drinks, and upheld high service standards to ensure customer satisfaction.
High School Diploma
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