Daniel - Welcome to CazVid!

Manage hotel reservations for clients in Europe, U.S., Canada, and Australia., Provide support for existing reservations, including changes and technical issues., Guide customers with cancellations, modifications, and special requests., Ensure service excellence through empathy and problem-solving.

Respond to inbound/outbound inquiries from U.S. and Canadian customers., Deliver excellent service through active listening and issue resolution., Handle confidential customer information with care.

Lead and support teams to meet KPIs and customer satisfaction goals., Generate reports on attendance and performance., Coach team members to improve service quality.

Deliver training and monitor performance of new agents., Support operations with client-specific processes.