Experienced in managing administrative tasks, providing bilingual customer service, and supporting sales and logistics across diverse industries.
Extensive experience managing customer inquiries, complaints, and technical support in bilingual settings.
Proficient in document handling, correspondence, scheduling, and logistical support using ERP and CRM tools.
Engaged in advising, negotiating, and closing sales in energy, gas, and travel industries.
Provided interpretation and translated reports, contracts, and documents in English and Spanish across social work, legal, and customer service contexts.
Compucomercial S.A.S.
Responsible for administrative management, Handling documents and correspondence, Assisting customers and suppliers in both English and Spanish, Supporting logistics for orders and inventory, Preparing invoices and tracking payments, Drafting and translating reports and contracts, Using...
Quantica BPO
Providing customer support by addressing inquiries related to mobile plans, billing, and device configuration, Managing service requests such as activations, cancellations, and modifications, Offering basic technical support, Handling complaints and claims, Recording interactions in CRM systems,...
Consumer Sales Services
Engaging and advising customers on energy and gas plans, Negotiating and closing sales, Managing and fostering customer loyalty, Overcoming objections, Recording transactions, Achieving established sales targets
Sykes
Provide comprehensive travel assistance by helping organizing tourist packages, accommodations, and other related needs efficiently, Delivering quick and effective customer service for concerns like delays, cancellations, or schedule changes, Offering immediate emergency support for situations such...
Academic Bachelor
Intensive English
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Utilized CRM and ERP systems for tracking inquiries, reservations, payments, and customer interactions.
TaxTransfers
Contacting delinquent customers to manage collections, Negotiating payment agreements, Analyzing credit history, Recording and updating account statuses in collection management systems, Addressing inquiries about outstanding balances, Ensuring compliance with financial regulations and consumer...
Propio
Provide Spanish interpretation services in social work settings such as hospitals, child protective services, and legal trials, Facilitating communication between Spanish-speaking clients and English-speaking professionals, Assisting with the translation of medical records, legal documents, and...
