Daniel

Assisted migrant communities in acquiring and utilizing suitable health insurance coverage through fluent bilingual support.. Coordinated and scheduled primary care, specialist, and dental appointments, partnering directly with networks such as Cigna Dental.. Conducted proactive patient follow-ups to maximize attendance rates, address scheduling conflicts, and assist with post-visit care.. Maintained real-time CRM updates, ensuring full compliance with patient data confidentiality and accurate calendar management.

Managed high-volume inbound and outbound sales calls to qualify prospective clients and engage sales leads.. Scheduled dealership visits and test-drive appointments for CarHub, consistently meeting performance quotas.. Applied active listening and objection-handling strategies to convert general customer inquiries into confirmed appointments.. Logged call outcomes and managed real-time schedule updates within the company CRM system.