This is my profileContact via CazVidDaniel
Customer Service & Technical Support Specialist with 10+ years in telecom and insurance
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Competencies
Handled customer inquiries, technical support, and service orders across various industries, ensuring positive client experiences.
Provided technical assistance for DSL modems, routers, and other communications equipment, resolving issues efficiently.
Engaged in cold calling, cross-selling, and client needs assessment to promote internet, TV, and mobile services.
Managed claim statuses, benefit information, and coverage details through direct communication with providers.
Fluent in English and Spanish, facilitating effective communication with diverse clients and team members.
Education
Languages
Summary
Experienced customer service professional with a strong background in technical support, insurance administration, and sales across telecom and insurance sectors. Adept at problem-solving, effective communication, and client satisfaction. Bilingual in English and Spanish, committed to delivering...
Key Achievements
- Provided roadside assistance and handled dispatches, improving customer satisfaction in emergency scenarios.
- Managed claim status, benefits, and eligibility for multiple insurance providers, ensuring accurate updates and timely communication.
- Supported sales and cross-selling of telecom and entertainment services, enhancing client engagement and meeting sales targets.
Experience
Administration
Set dispatches and make sure cx can receive a tow if we're to require soft services such a jump start, a tire inflation you name it whatever roadside assistance coverage plan the customer has is what they are offered if anything and the quote exceeds the coverage then the customer will...
Ejecutivo Bilingüe
Administration, Claim status, Insurance administrator, In charge of providing claim status to facilities of all type of insurances, Elegibolity status, Benefits, Primarily be speaking with provider office and speak with other reps and provide themost recent claim status updates and sometimes...
Ejecutivo Bilingual
Worked on Verizon Wireless as a Floor Coach Support, Floor Coach Support / Experience taking Supervisor Calls, Crossed Sales, Negotiation skills, Group Huddles to improve and create new strategies for new communication skills and how to properly use their tools to resolve their doubts., Personal...
Sales Representative
I was dealing with cold calling sales for Xfinity Comcast, offering and selling internet packages, Television packages, mobile phones, and other services., I worked on my listening skills to find the customer's best economic fit and also the best entertainment and most reliable internet...
Sales Representative
Sales agent with Sirius XM and i was selling one of the best products within the entertainment business and included within the app and párt of the great benefits within music packages for clients in the United States., My job would be to investigate whether the client has been enjoying the...
Agente Bilingue
It Was a really exciting journey that I got to work with elder patients and was able to learn and work with my patience and empathy., Also learned how to work under pressure to its fullest potential.
Customer Service Representative
I was working with Metro by T-Mobile., Great place with great vibes and a really good environment always have great experiences and always learning new ways to help the customer with their concerns.
Technical support
I use to work for frontier as a technical support for dsl modem routers and I really enjoyed my time in the company helping customers with their problems.
Csr bilingual agent
I was a Customer service representative and than moved up to technical support and I had a great time., I really enjoy helping customers.