This is my profileContact via CazVid
Daniel
Team Leader in Interpretation Services with 5 years in NGO and Customer Support
Video resume
Contact
Competencies
Specialized in providing interpretation for diverse settings, ensuring clear communication across languages.
Proficient in delivering high-quality customer service and technical support, enhancing user satisfaction.
Experienced in leading teams to achieve organizational goals through effective communication and motivation.
Skilled in designing and delivering educational programs that foster learning and development.
Capable of organizing and managing events to enhance community engagement and brand visibility.
Education
Languages
Summary
Dedicated professional with extensive experience in interpretation services and customer support, focused on enhancing communication and team performance.
Key Achievements
- Led a team of interpreters to enhance communication for international meetings, improving client satisfaction by 30%.
- Developed and implemented basic English workshops that increased participants' language proficiency by 40%.
- Supervised sales force agents, resulting in a 20% increase in sales performance within the first quarter.
- Successfully managed supermarket events, resulting in a 15% boost in customer engagement.
- Trained and mentored new staff in interpretation services, enhancing overall team efficiency.
Experience
Interpreter for international meetings and basic english workshop teacher
Waiter
1st grade teacher
Messenger
Supervisor for sales force agents
Supervisor of supermarket events
Nation wide driver
Medical interpreter
Basic English workshop teacher
Customer service and tech support agent
Primary school teacher
Tech support and customer service agent
Facility maintenance chief
Heavy Load Truck Driver
3rd Grade School Teacher
Medical interpreter
SME (Subject Matter Expert) into interpretation services
Team Leader into interpretation services
Skills
Video Transcript
Video Transcript 1
Buenas tardes, sí. Pues en una ocasión en la que ayudé a un cliente a resolver un problema técnico, fue una persona de la tercera edad en la que tenía, estaba presentando problemas con el internet en su teléfono, así que tuve que guiarlo mediante el altavoz de su teléfono a las configuraciones de su teléfono, a las configuraciones de red, a las configuraciones de la PN, dictarle la PN al señor y luego, una vez ingresado la PN, tuve que hacer lo que reseteara el teléfono. Nosotros estábamos en otro dispositivo y pues el internet comenzó a funcionarle. y ese fue el servicio técnico que se le ofreció al cliente en ese día.
Video Transcript 2
Well, I do not have previous experience with dispatching, but as a driver, I would first prioritize my goods, especially the refrigerated ones, would have to be dispatched the first, like food, like fruits that also would need to be prioritized.
Video Transcript 3
Hi, this is Daniel. I'm 38 years old and I live in Honduras. I do not have previous experience in dispatching, but I do have previous experience as a truck driver, an 18-wheeler. And I didn't know I had to make a video, so I'm not all fixed up. But yeah, that's me.