Experienced in delivering customer service in banking, telecom, and retail sectors, with skills in communication and basic software testing.
Delivered support and assistance to clients in banking, telecom, and gaming industries, focusing on customer satisfaction and issue resolution.
Communicated effectively with diverse customers in English, Spanish, and Japanese through various channels.
Assisted companies with payment concealment and processing tasks, gaining exposure to financial transaction workflows.
Underwent training in testing methodologies including manual and Agile testing for software quality roles.
SITEL PANAMA
Assist customers with their banking accounts, transfers, balance, savings, last transactions or deposits from their job, Help the customers with any question they could have regarding their account or transfer them to the right department
GRAINGER PANAMA
Assist companies by concealing all the payments they sent to the company as soon as possible, Completing tasks
GLOBAL BUSINESS IT CORP
Receiving training in test methodologies, Research and Documentation of Manual and Agile Testing Methodologies, Requirement Analysis, Survey and Execution of Manual Test Cases, Manual Web Application Testing, Mobile Application Manual Testing
PANAPACIFIC TELECOMS CORP
Help players with their bets or queries regarding the lines to add on the site, Helping them with their deposits with cards and other methods
DEGREE IN ALTERNATIVE TOURISM
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