This is my profileContact via CazVidDanae
Legal Advisor and Bilingual Virtual Agent with over 9 years of experience in customer service and legal consultancy
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Competencies
Providing comprehensive legal assessments, court scripting, and client support, ensuring compliance and effective representation.
Handling technical issues and client inquiries effectively, enhancing customer satisfaction across multiple campaigns.
Fluent in English and Spanish, facilitating clear, professional communication with diverse clients and stakeholders.
Executing cold calls and appointment setting to acquire new clients and increase sales revenue.
Analyzing complex situations to develop effective solutions under pressure, improving operational efficiency.
Education
Languages
Summary
Legal professional with over 9 years of expertise in client consultations, legal research, and customer service. Proven success in sales, technical support, and legal assessments, leveraging bilingual skills to enhance client engagement.
Key Achievements
- Successfully managed legal research and document preparation, enhancing contract accuracy at Do it Right.
- Generated new client leads through cold calling campaigns, increasing customer base at Green Energy for America.
- Provided technical support and upselling services for Comcast, improving customer satisfaction and revenue.
- Led cross-functional coordination between technicians and clients, streamlining assessments and meetings.
- Established a legal practice delivering assessments, court scripts, and client representation, maintaining long-term client relationships.
Experience
Bilingual Virtual Agent
Support the company with legal research and document management in preparation of the customer ́s contract., Making appointments and conducting clients of the company to have the best contract with the company, getting more services or buying products from the company, also keeping the customer with the company, so it was like a negotiation., Administrative support, including database and file management, answering phones and general office duties.
Bilingual Virtual Agent
Doing exclusively cold calls getting new customers through the appointment made on call., Coordinate assessments and meetings between technicians and current and prospective clients., Maintained the company's master calendar and objectives using the CRM system.
Bilingual Virtual Agent
Help the customers with technical issues in their services like TV, Internet and phone service., Sales offering customers to get products like a new cellphone and a cellphone line with COMCAST or add other service from the company like regular phone, internet, etc., Follow the Legal document preparation and management., Administrative the contracts of the customers and scheduling possible tech assistance., Coordinated the best schedule and meetings between tech manager and current and prospective clients.
Virtual Agent
Cold calls only customers from Mexico., Campaign with INVEX Bank and Volaris airline offering a card that helped the customer to get benefits with Volarios and INVEX BANK.
Lawyer
Legal advisor; legal assessments to citizen and office duties., Internship-lawyer; making scripts, promotions and interpose them in the Courts, and also assist the customer in some audiences., Internship-lawyer; making promotions or scripts to the legal file and cases., Lease agreements, purchase and sale contracts, legal assessments, representing a condominium in front of government facilities, representing people in criminal and civil cases.