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Student Loan Advisor
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Competencies
Demonstrated experience with Customer service.
Demonstrated experience with Sales.
Demonstrated experience with Problem-solving.
Demonstrated experience with CRM systems.
Summary
Professional profile
Experience
Student Loan Advisor
Assisted students with student loan applications and guided them through the funding process.. Provided clear information on student funding options, loan requirements, eligibility and application procedures.. Handled student enquiries and provided professional support throughout the application process.. Worked toward application and sales targets while maintaining a high standard of customer service.
Customer Service Associate
Managed and serviced incoming online retail store enquiries.. First Call Resolver: Troubleshot errors, provided suitable resolutions, and offered customers alternative methods.. Handled payment queries including declined payments, overdue accounts and credit enquiries.. Resolved quality issues including product defects, expired products and out-of-stock items.. Managed delivery tracking, driver interactions and mapping driver routes.. Ensured KPIs were met and processes and procedures were aligned with company policies.
Customer Service Advisor / Incoming Orders Assistant
Managed incoming calls from customers and provided assistance with product inquiries, account management, and technical support issues.. Achieved and exceeded monthly performance targets for call volume, resolution times, and customer satisfaction ratings.. Utilized CRM systems to document customer interactions and track issue resolution.. Collaborated with internal departments to address customer concerns and escalate complex issues when necessary.
British Gas Business — Customer Service / Sales Advisor
Inbound and outbound business/customer interaction regarding all business energy enquiries.. Handled billing, payment requests, consumption enquiries, faults and complaints.. Managed business sales including energy upgrades and cross-selling energy and gas products and services.
Call Center — Priority Pass Airline Services | Customer Service / Sales Agent
Managed travellers' flight bookings.. Arranged hotel and airport transfers.. Handled Voyager Miles enquiries.. Assisted with airport lounge bookings.. Handled payment enquiries, claims and refund queries.
British Gas Business — Customer Service / Sales Advisor
Prioritized Business-to-Business transactions related to company energy usage.. Handled billing enquiries, payments and payment arrangements.. Managed claims and complaints queries.. Processed upgrades and provided customer troubleshooting support.