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Logistics Coordinator with 3+ years in supply chain and client support
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Competencies
Managed load schedules, tracking, and reporting to optimize delivery performance.
Provided customer service through calls and email, resolving inquiries and issues.
Engaged with clients and internal teams effectively to coordinate loads and resolve concerns.
Scheduled and rescheduled pickups, deliveries, and service appointments according to client needs.
Education
Languages
Summary
Experienced in load coordination, customer support, and operational reporting within logistics and telecommunications industries.
Key Achievements
- Coordinated and tracked over 125 loads daily at The Convoy Inc.
- Built daily load performance reports for customers
- Handled customer inquiries and issues effectively across roles
Experience
Logistic Coordinator
Coordinate and track over 125 load daily, Scheduling appointments for pick up and deliveries, Build daily reports to customers about loads performance, Answer customer calls about load inquiries or issues.
Customer Service Representative
Answer B2B customer calls on inquiries and issues with the service, Offer new features to potential customers, Troubleshoot customers devices if there’s any issue with coverage, Transfer calls to different departments based on the inquire, Tracking potential customers to improve relations with the...