CYRIL - Relationship Officer, Business Loan

Demonstrated experience with Loan Processing.

Demonstrated experience with Customer Relation.

Demonstrated experience with Credit Assessment.

Demonstrated experience with Microsoft Office Applications.

Demonstrated experience with Basic knowledge in Information Technology.

Prospected and onboarded new business clients through field visits, networking, and direct engagement.. Assessed client eligibility by conducting financial analysis and evaluating business performance and repayment capacity.. Facilitated loan application processing, documentation, and approval in line with company policies.. Built and maintained strong relationships with clients to ensure customer satisfaction and retention.. Monitored client repayment schedules and followed up to ensure timely and complete loan repayment.. Maintained accurate client records and prepared reports on loan performance and portfolio quality.. Contributed to business growth by identifying new market opportunities and supporting loan disbursement targets.. Processed inward and outward foreign currency cheques (USD, EUR, GBP), ensuring accurate stamping, validation, and communication with relationship managers for confirmation.. Managed foreign currency inflows by cross-checking Bank of Ghana statements against incoming transactions before crediting customer accounts.. Ensured compliance with internal controls and regulatory requirements while handling international banking transactions.. Liaised with internal stakeholders to confirm, and reconcile foreign currency instruments, minimizing errors and turnaround times.

Assisted customers with the opening of new accounts by collecting KYC documents (e.g., Ghana Card), verifying details, and accurately completing account opening forms for authorization and validation.. Supported frontline banking operations including deposits, withdrawals, and account updates, ensuring efficient customer service delivery.. Conducted Ghana Card verifications and prepared printouts to support compliance and identity verification processes.

Assisted customers with the opening of new accounts by collecting KYC documents (e.g., Ghana Card), verifying details, and accurately completing account opening forms for authorization and validation.. Supported frontline banking operations including deposits, withdrawals, and account updates, ensuring efficient customer service delivery.. Conducted Ghana Card verifications and prepared printouts to support compliance and identity verification processes.