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Customer Service Specialist with over 5 years of diverse support experience
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Competencies
Extensive experience resolving customer inquiries and issues across various industries.
Proficient in English, Spanish, and Portuguese, facilitating diverse client interactions.
Applied technical knowledge to support tools and customer management systems effectively.
Developed leadership and communication skills through team collaboration and client engagement.
Enhanced sales and service skills in diverse settings, including food service and customer care.
Education
Languages
Summary
Experienced in managing customer interactions, technical support, and multilingual communication across various industries.
Key Achievements
- Provided personalized support and resolution for online purchases at ResultsCX
- Managed inbound and outbound calls, resolving issues within the real estate sector at TaskUs
- Handled inbound/outbound calls and documented services with precision at BPO Centers
Experience
Customer Service Agent
Provided personalized support to clients making online purchases or following up on existing orders, Handled various resolution cases related to orders, Actively listened to customer needs and resolved technical inquiries, Coordinated deliveries and returns, Ensured a clear and satisfactory...
Problem Solving Specialist
Managed inbound and outbound calls, Resolved issues within the real estate industry, Assisted clients with account statement platforms, Transferred cases to the maintenance team or headquarters, Used tracking tools to monitor and follow up on customer concerns
Roadside Assistance Specialist
Handled inbound and outbound calls using specialized roadside assistance software, Communicated with offshore partners and clients to confirm coverage and service details, Documented services and costs with precision, Processed payments and finalized service requests
Food Server
Refined sales and customer service skills as a food server, Assisted a diverse clientele using both English and Spanish, Demonstrated punctuality and professional appearance, Worked under pressure as a kitchen assistant