This is my profileContact via CazVidCristyn
Customer Service & Analyst with diverse BPO experience
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled customer interactions, resolving inquiries and supporting clients.
Data AnalysisBeginner
Assisted in analyzing data or processes within analyst roles, supporting decision-making.
Partner DevelopmentIntermediate
Engaged in partner-related activities to foster relationships and development initiatives.
Moderation & Customer SupportIntermediate
Managed moderation tasks and provided customer support in a fast-paced environment.
Education
Bilingual Secretarial Degree
INED EDGAR ARNOLDO MEDRANO T.N. 2
Completed 2015
High School
PC TIERRA NUEVA 1
Completed 2012
Primary School
Esc. Privada “La Salle” Tierra Nueva 1
Completed 2009
Languages
English85%
Summary
Experienced in customer support, data analysis, and partner development within BPO environments, showcasing adaptability and operational support skills.
Key Achievements
- Progressed through multiple roles in customer service and analyst positions across well-known companies.
- Maintained consistent roles in BPO and customer service, demonstrating reliability and adaptability.
- Gained experience in partner development and moderation, enhancing operational support skills.
Experience
Analyst
Nearsol AHP
June 2023 - October 2024
Analyst
Kivo/BPO
October 2024 - February 2025
Partner Development Specialist
HCL
August 24, 2023 - February 9, 2024
Microsoft Moderator/ Customer Service R.
Everise
February 2nd, 2022 - September 8th, 2022
Customer Service Representative
Telus International
June 22th, 2021 - January 15th, 2022
Customer Service Representative
NCO STAR Comunicaciones, Guatemala, LTDA.
January 12th, 2021 - June 15th, 2021
Skills
Customer ServiceData AnalysisPartner DevelopmentModeration & Customer Support
Published on CazVid - Jul 2, 2025