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Cristopher
Customer Support Specialist with 5+ years in tech and sales
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Competencies
Delivered professional, bilingual support to end-users, ensuring clear communication and issue resolution.
Troubleshot hardware and software issues for mobile devices and ensured connectivity to corporate servers.
Assisted Amazon Sellers and AT&T customers with account health, inventory, and campaign support to optimize performance.
Conducted survey research on marketing and political topics, supporting data-driven decision making.
Education
Languages
Summary
Dedicated support specialist with over 5 years in tech and sales roles. Skilled in troubleshooting, customer engagement, and data analysis, with bilingual proficiency and a strong commitment to quality service.
Key Achievements
- Provided bilingual technical support to BlackBerry users, resolving hardware, software, and connectivity issues.
- Supported Amazon Sellers in managing inventories and campaign analytics, contributing to improved sales and account health.
- Handled customer service and technical support for AT&T, enhancing user satisfaction and service delivery.
Experience
Technical SUPPORT SPECIALIST FOR BLACKBERRY USERS
Providing technical support to end users of BlackBerry smart devices, Solving technical problems related to the hardware and software of the terminals and their connections to corporate servers offered by the same company, Bilingual service
Sales executive
Offering data service packages, Providing technical support to AT&T users
Selling Partner and Advertising support
Supporting Amazon Sellers and helping them manage their inventories, Taking care of account health and providing accurate advice to increase sales and revenues, Helping advertisers manage their campaigns and support with analytics and good practices to increase the conversion rate based on ads