Cristopher - Intake Specialist

Demonstrated experience with Customer Service & Case Resolution.

Demonstrated experience with Fraud Prevention & Customer Protection.

Demonstrated experience with CRM Systems (Zendesk, Salesforce, etc.).

Demonstrated experience with KPI Management (CSAT, AHT, FCR).

Demonstrated experience with Operations & Inventory Management.

Resolving customer issues through effective troubleshooting approach.

Managing bank accounts. Managing the margin of safety. Maintaining a relationship of trust with the client.

Managed interactions in chat, email, and voice channels.. Helped clients with problems related to vehicle accidents and bicycle rentals.

Monitored and investigated suspicious money transfer activities to detect fraud, money laundering, and other financial risks.. Conducted thorough reviews of customer accounts flagged for unusual or high-risk behavior.