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Anthony
Operations Manager with 10+ years in logistics and business development
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Competencies
Managed logistics operations, dispatching, and oversized load coordination at Heavy Haulers International.
Developed and implemented SOPs for driver verification, lead generation, and operational compliance.
Led and mentored teams, creating training programs and conducting performance evaluations at Wright & Schulte LLC.
Handled communication and issue resolution with clients, supporting customer satisfaction across roles.
Supported business growth strategies and client acquisition initiatives at General Transportation Solutions TX Inc.
Education
Languages
Summary
Experienced in logistics, SOP development, team leadership, and client relations with a proven track record of process improvement and operational efficiency.
Key Achievements
- Contributed to development of SOPs and operational strategies at General Transportation Solutions TX Inc.
- Enhanced client acquisition and operational efficiency through industry insights and team coordination.
- Led training initiatives and improved team performance at Wright & Schulte LLC, including increased client closing rate by 15%
Experience
Director of Operations
Contributed to the development and implementation of critical Standard Operating Procedures (SOPs) ranging from driver verification processes to strategies for generating leads and clients through various platforms., Ensured the team stays up-to-date with the latest trends, regulations, and...
Business Development Executive
Helping athletes and sports professionals navigate the complex visa process with ease.
Freight Broker
Served as a trusted liaison for Heavy Hauling, specializing in oversized load logistics.
Team Lead Manager
Delivered outstanding results by completing an initial project and securing an additional whopping 129% gain on top of the initial project cost., Developed and implemented a new training program to improve the customer service skills of intake analysts., Increased client closing rate by 15% by...
Intake Analyst
Provided effective coaching sessions with team members., In charge of Quality Control, evaluating client information and team members.
Legal Assistant
Conducted pre-qualification screening process and instant client engagement., Helped different Law Firms identify cases based on qualification criteria.
Customer Relationship Management Manager
Handled communication between the corporation and the client, resolving issues to satisfy both parties., Provided management information against Scorecard as well as remediation and improvement initiatives.
English Tutor
Provided firsthand knowledge of the English language and its real world applications., Corrected grammar for business and further clients' lexicon abilities.
IT Business Operations Member
Provided thorough support and problem resolution for customers., Built and maintained successful relationships with service providers, dealers, and consumers.