Experienced in customer service, technical support, and digital marketing with proficiency in bilingual communication and troubleshooting.
Provided digital and phone support to clients, managing service cases effectively.
Installed and optimized Windows/Linux systems to improve performance for small business clients.
Designed marketing materials and social media posts to enhance client engagement.
Collaborated effectively within teams and communicated across multiple languages.
Teleperformance Colombia
Provided customer support through digital and phone channels., Handled internal tools to manage users and service cases., Followed up on requests and ensured efficient resolution., Communicated effectively in both Spanish and English.
Technician
High School Diploma
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Provided remote and on-site technical support, minimizing downtime for clients.
