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Customer Service Representative with bilingual expertise in healthcare and tourism
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Competencies
Skilled in providing exceptional service to diverse clients in healthcare, retail, and tourism sectors.
Proficient in English and Spanish, facilitating effective intercultural interactions and client support.
Experience in managing operational, administrative, and commercial functions within small businesses.
Capable of guiding international tourists and utilizing digital tools for enhanced service delivery.
Education
Languages
Summary
Dedicated bilingual professional with extensive experience supporting healthcare clients and guiding international tourists. Skilled in intercultural communication, operational management, and client satisfaction.
Key Achievements
- Assisted English and Spanish-speaking clients in configuring healthcare appointments and document submissions, ensuring compliance and client satisfaction.
- Managed operational, administrative, and commercial activities in a local bakery, supporting sales and customer engagement.
- Provided bilingual urban tourism guidance, enhancing international client experiences through intercultural communication and digital tools.
Experience
Representante de Servicio al Cliente
Trabajé con clientes de habla inglesa y español para ayudarlos a configurar su entrevistas de atención médica, para que sus documentos se presentaran correctamente y ayudaran a prepararse para sus entrevistas en hospitales y clínicas.. Trabaje con líderes en la traducción de documentos, correos electrónicos y material de marketing al español.
Operación y atención al cliente
Ejecución operativa, administrativa y comercial propia al desarrollo del objeto social de la empresa: Elaboracion, producción y venta de productos de la panificadora.. Atencion al público en punto de venta despachos a domicilio.
GUÍA / ATENCIÓN AL CLIENTE BILINGÜE (EN–ES)
Guias turísticas urbanas. Atención al cliente internacional. Idiomas y comunicación intercultural. Herramientas digitales para servicio al cliente