Experienced analyst specializing in business intelligence, sales performance, and customer retention strategies across diverse industries.
Applied advanced data analysis techniques across multiple roles including customer, sales, and legal data.
Developed comprehensive dashboards and reporting systems using tools like Power BI, Excel, and Adobe Suite.
Implemented predictive models for customer churn and operational efficiency improvements.
Conducted advanced analytics and reporting using HubSpot, Filevine, and ZOHO CRMs.
HUBSPOT
Analyzed customer data patterns and usage trends to identify opportunities for account growth and retention optimization., Developed comprehensive reporting dashboards for customer success metrics, improving team performance visibility by 35%., Collaborated with sales and product teams to create...
RVNA TECHNOLOGIES
Led collaborative planning initiatives across sales, marketing, and logistics teams to optimize revenue generation and reduce operational inefficiencies., Developed comprehensive sales forecasting models using historical data analysis and market trend identification., Created cross-functional...
ASURION
Managed analytical planning processes for insurance sales operations, focusing on data-driven performance optimization., Developed team performance metrics and reporting systems to track sales targets and identify improvement opportunities., Collaborated with logistics and operations teams to...
High School Diploma
Technology in Environmental Development
Advanced English Certification
Descubre otros profesionales con experiencia similar
Led sales and operational planning initiatives, developing models and frameworks for revenue optimization.
LEAN SOLUTIONS GROUP
Developed analytical frameworks for visa process optimization, reducing documentation processing time by 25%., Created detailed reporting systems for tracking case progress, client satisfaction, and operational efficiency metrics., Collaborated with legal teams and international clients to...
24-7 INTOUCH
Analyzed customer service patterns and order fulfillment data to identify operational improvement opportunities., Developed reporting dashboards for tracking order status, processing times, and customer satisfaction metrics., Collaborated with logistics teams to optimize order processing workflows...
SCOTIA BANK
Conducted comprehensive financial data analysis for Canadian client portfolios, optimizing resource allocation strategies., Developed collaborative planning processes with banking operations teams to improve transaction processing efficiency., Created detailed financial performance reports and...
CONCENTRIX
Developed data-driven retention strategies through comprehensive analysis of customer behavior patterns and policy renewal trends., Created analytical dashboards for tracking retention rates, customer lifetime value, and policy performance metrics., Collaborated with sales and customer service...
DEUTSCH HAUS
Analyzed customer acquisition patterns and educational service demand trends to optimize course offerings and pricing strategies., Developed planning frameworks for coordinating between sales, education, and customer service departments., Created comprehensive reporting systems for tracking student...
ML COLOMBIA
Analyzed telecommunications service patterns and customer interaction data to identify operational optimization opportunities., Developed reporting frameworks for tracking service quality metrics and customer satisfaction KPIs., Collaborated with technical and customer service teams to implement...
