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Customer Service and Support Specialist with 5+ years of bilingual experience
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Competencies
Handled inbound and outbound calls, providing support and translating for clients.
Organized paperwork, provided commercial assistance, and supported operational activities.
Designed lessons, assessed student progress, and employed strategies to improve language skills.
Fluent in English, used for translation, support, and instructional purposes.
Education
Languages
Summary
Experienced in providing bilingual customer service, administrative support, and English instruction, with a strong focus on process adherence and client communication.
Key Achievements
- Provided bilingual support and translation services for diverse client needs at Teleperformance Colombia
- Assisted with administrative organization and customer service tasks at Asegura2.com
- Taught English and developed personalized learning strategies to improve student proficiency
Experience
Commercial and admin assistance
commercial assistance, assistance organizing paper work, customer service
English teacher
Giving lessons, doing searching and strategies to improve the students' English level, reviewing topics to assure what they have done and studied
Agente bilingüe, specialist support and TSS or technical specialist support
taking inbound and outbound calls, translating for clients who do not understand English, following processes of the company, giving support, full knowledge about the policies