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Customer Support Specialist with 5+ years of technical and communication expertise
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Competencies
Applied technical understanding to communicate complex concepts clearly and patiently in support roles.
Resolved customer inquiries, managed claims analysis, and maintained professional communication across roles.
Planned, executed, and analyzed social media campaigns to optimize engagement and results.
Managed schedules and coordinated tasks efficiently in dynamic environments at U Assist Me.
Produced reports and coordinated tasks across teams, ensuring project progression and accuracy.
Education
Languages
Summary
Experienced in technical support, customer service, and social media strategies with a strong communication skill set.
Key Achievements
- Handled diverse technical support issues at Teleperformance, effectively communicating complex concepts.
- Resolved dental insurance inquiries and analyzed claims, gaining professional communication skills at Sykes.
- Designed and executed social media strategies, monitored metrics, and managed multiple projects at U Assist Me.
Experience
Technical Support – Internet and Phones
Communicated technical concepts clearly and patiently., Logged and followed up on incidents with engineering teams.
Customer Service – Dental Insurance
Resolved inquiries related to dental insurance., Coordinated with teams to analyze and resolve claims., Gained experience in professional communication and terminology.
Virtual Assistant and Social Media Specialist
Planned and executed social media strategies., Monitored and analyzed metrics to optimize results., Managed multiple tasks in dynamic environments with autonomy and precision.