Dedicated HR Analyst and Administrative Assistant skilled in employee consulting, documentation accuracy, stakeholder communication, and data collection. Adept at building rapport and managing records effectively across diverse environments.
Provided guidance to employees on compensation and benefits, ensuring understanding and proper application.
Built trust with stakeholders through professional and clear communication both internally and externally.
Ensured accuracy and timeliness in maintaining records across multiple HR and administrative systems.
Conducted interviews for data collection, developing rapport with diverse participants to ensure reliable results.
UPS, Global Business Services
Consulted with employees regarding compensation and benefit-related processes, explaining options and next steps., Maintained ongoing communication with individuals and external providers to resolve cases efficiently., Ensured documentation accuracy and timely updates across multiple systems.
UPS, Global Business Services
Provided customer-oriented support, responding to inquiries and resolving billing or service concerns., Built trust with internal and external stakeholders through consistent, professional communication., Managed scheduling, records, and follow-ups with a strong attention to detail.
National Administrative Department of Statistics (DANE)
Conducted one-on-one interviews, explaining program objectives and ensuring participant understanding., Developed rapport quickly with diverse individuals, resulting in accurate and complete data collection.
BSc.
Diploma
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Responded to inquiries, resolved concerns, and maintained professional relationships with clients and stakeholders.
