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Cristian
Customer Service Agent with 6 years in BPO and technical support
Video resume
Bilingual Customer Service Agent ñ
Six years of experience in the BPO industry working in bilingual customer service and technical support positions.
Contact
Manizales, Caldas, Colombia
Open to remote
Available on CazVid
Competencies
Bilingual Customer SupportAdvanced
Delivered customer service and technical support in English and Spanish for various clients.
Technical AssistanceIntermediate
Supported technical queries related to products and services within the BPO setting.
Customer Relationship ManagementIntermediate
Managed customer interactions to ensure satisfaction and issue resolution.
Industry KnowledgeBeginner
Familiar with customer service protocols and workflows in the BPO sector.
Summary
Experienced in bilingual customer support with expertise in technical assistance, serving clients in North America.
Key Achievements
- Accumulated six years of bilingual customer service and technical support experience in the BPO industry.
- Provided customer service for American and Canadian clients in a custom shoe company for four years.
- Gained language proficiency in English and Spanish, supporting diverse customer needs.
Skills
Bilingual Customer SupportTechnical AssistanceCustomer Relationship ManagementIndustry Knowledge
Published on CazVid - Jul 3, 2025