Bilingual customer service expert with extensive BPO experience, recognized for outstanding performance and leadership, now transitioning into virtual assistance with strong organizational and communication skills.
Effective communication skills demonstrated through excellent customer interactions and translation roles.
Quickly adapts to new environments and retains knowledge efficiently in high-pressure settings.
Experience in team management and developing social skills through Quality Analyst duties.
Performed quality assessments at 24/7.ai, maintaining high standards in service metrics.
Telus International
Performed the CSR position with excellent metrics, being Nesting’s Top Performer.
24/7.ai
Successfully performed the position of CSR during 7 months, being Top Performer repeatedly., Promoted to Quality Analyst position, fulfilling the job for another 4 months, where he developed: leadership, people management and social skills.
Propio
Certificated as medical interpreter with Propio LLC., Outstanding metrics delivering great results on English and Spanish translation.
High School
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