Crisley - Compliance Program Analyst

Experiencia demostrada en Shipment tracking and logistics systems.

Experiencia demostrada en Client communication.

Experiencia demostrada en KPI reporting dashboards.

Experiencia demostrada en Microsoft 365 (Excel, Outlook, Word, Teams, PowerPoint).

Experiencia demostrada en Google Workspace.

Provided personalized childcare in a safe and supportive environment, including early stimulation activities and basic physical therapy support.. Managed schedules and daily activities, go to therapy sessions and medical appointments, having good client communication while building strong relationships with families through reliability and trust.

Managed a portfolio of banking and financial institution accounts.. Coordinated delivery operations and service requests between clients, logistics teams, and field personnel.. Investigated delivery incidents and provided status updates and resolution reports.. Handled high-volume ticket queues, emails, calls, and operational communications. (+100 p/d). Participated in recurring client meetings and operational reporting activities.. Applied institution-specific procedures and service requirements across multiple accounts.. Monitored delivery performance and escalated time-sensitive cases.

Coordinated appointment scheduling and delivery arrangements for financial products.. Contacted customers to confirm delivery availability and resolve scheduling conflicts.. Maintained delivery records and updated operational information.. Supported logistics workflows by documenting and escalating delivery issues.. Worked in a high-volume environment while meeting productivity expectations.

Verified customer identity and documentation for financial product distribution.. Managed controlled inventory and document handling processes.. Ensured compliance with internal procedures and documentation requirements.

Provided bilingual support for business clients and logistics partners.. Assisted with shipment tracking, delivery status investigations, and logistics inquiries.. Applied company procedures and quality standards while managing customer interactions.. Supported issue resolution and escalation processes related to delivery services.. Worked with multiple stakeholders across logistics operations.

Analyzed and classified Prime Video content according to family-suitability and advertising requirements.. Applied policy guidelines to evaluate content and metadata accuracy.. Reviewed high volumes of content while maintaining quality and consistency standards.. Identified classification discrepancies and contributed feedback for policy improvements.. Worked with evolving compliance requirements and operational guidelines.

Reviewed credit applications and account information to support service eligibility decisions.. Analyzed credit-related indicators and application status codes.. Handled sensitive customer information while following compliance requirements.

Managed daily business operations, inventory control, purchasing, and supply management.. Prepared administrative reports and handled cash reconciliation and closing procedures, increased sales.. Coordinated customer requests, printing services, document preparation, and business support services.. Designed and produced marketing materials, business cards, presentations, and printed products.. Managed social media activities and supported initiatives to increase sales and customer retention.. Trained new personnel on operational procedures and customer service.

Managed fraud-related customer reports involving unauthorized transactions and account security concerns.. Conducted identity verification and account protection procedures.. Reviewed sensitive financial information while following regulatory and company requirements.. Assisted customers through fraud resolution processes and account recovery procedures.. Consistently met performance and quality metrics.

Ofrezco cuidado infantil personalizado en un entorno seguro y de apoyo, incluyendo actividades de estimulación temprana y apoyo básico de fisioterapia.. Gestiono horarios, actividades diarias y la comunicación con los clientes, construyendo relaciones sólidas con las familias a través de la confianza.

Organizar documentos y calcomanías de registro de vehículos, entregarlos a los clientes y ayudarlos con sus consultas.

Seguimiento y monitoreo de envíos en tránsito, coordinación de rutas y documentación logística.. Servicio al cliente y resolución de incidentes para garantizar entregas puntuales.

Gestión de cuentas corporativas (bancos y empresas), brindando soporte por correo electrónico, teléfono y sistema interno de tickets.

Brindé soporte de servicio al cliente para una operación internacional de logística y comercio electrónico, gestionando un alto volumen de consultas entrantes de clientes sobre el estado de los envíos, la facturación y los problemas de servicio.

Revisé y evalué el contenido de Prime Video para garantizar el cumplimiento de las directrices de la plataforma, la precisión y el criterio independiente.. Apliqué estándares de políticas para mantener la calidad del contenido y la seguridad del espectador.. Analicé los títulos para categorizarlos dentro del Departamento de Contenido Familiar, evitando violaciones de las políticas y regulaciones proporcionadas por el cliente.

Brindé soporte de atención al cliente a clientes empresariales de una compañía multinacional de telecomunicaciones.. Gestioné llamadas entrantes y solicitudes de servicio fuera de línea.. Aseguré una comunicación profesional y una resolución de problemas eficiente.

Realicé tareas de administración comercial, incluyendo el cierre de caja, el control de inventario y la gestión de pedidos.. Administré servicios de impresión, fotocopiado y edición básica de video.. Brindé atención al cliente (en inglés y español) y apoyé las operaciones diarias.

Gestioné casos de fraude en cuentas de crédito para clientes de Capital One.. Realicé verificaciones de cuentas y manejé información financiera confidencial.