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Customer Service and Tech Support Agent
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Competencies
Plan and execute digital campaigns across multiple platforms.
Handle content creation, scheduling, and engagement on social channels.
Develop marketing materials and multimedia content for campaigns.
Coordinate with teams for product launches and campaign execution.
Education
Summary
Experienced marketing specialist with a proven ability to manage and execute digital campaigns and social media strategies.
Key Achievements
- Led digital marketing campaigns that increased brand engagement
- Managed social media profiles and content creation
- Coordinated with cross-functional teams for product launches
Experience
CUSTOMER SERVICE AND TECH SUPPORT AGENT
Provided exceptional customer service to Cash App users by addressing inquiries, resolving issues, and offering personalized support through phone., Troubleshot and resolved technical issues related to Cash App accounts, transactions, and app functionality, ensuring timely and effective solutions.
CONTENT MODERATOR
Reviewed and processed user-generated content (videos, images, and text) tickets in alignment with company guidelines to ensure accuracy and compliance., Resolved user inquiries by providing correct information and applying established policies, maintaining consistency and quality in ticket responses.
COLLECTIONS REPRESENTATIVE
Managed inbound and outbound calls to assist customers with overdue accounts, negotiating payment plans and settling outstanding balances., Analyzed customer financial situations to offer customized solutions, including payment arrangements, extensions, and settlements, to prevent account escalations., Collaborated with team members and supervisors to meet performance goals, including collection targets and customer satisfaction metrics.
MARKETING ASSISTANT
Management, design, and programming of social networks., Creation of multimedia content (graphic pieces and advertising videos)., Writing literary content (articles, columns, reports, news, etc)., Creation of virtual tours (houses, apartments, farms, offices)., Design and massive sending of official communications for internal and external clients (use of Mailrelay, Mailchimp, etc)., Coordination of commercial advice and constant support in different areas., Internal customer training.