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Frontline Customer Service Representative
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Competencies
Demonstrated experience with SAP.
Demonstrated experience with CRM Platforms.
Demonstrated experience with Order Processing Systems.
Demonstrated experience with Remote Call/Video Platforms.
Demonstrated experience with Intercultural Communication.
Education
Languages
Summary
Frontline Customer Service Representative open to new opportunities
Experience
Frontline Customer Service Representative
Processed and routed client service requests, ensuring timely response and service delivery across chemical product lines.. Managed order entry and dispatch, accurate profile creations, and general client account requests utilizing enterprise management tools (SAP/CRM).. Handled incoming customer inquiries, providing high-touch support and problem resolution.
Remote Medical Interpreter (English / Spanish)
Provided high-accuracy consecutive remote interpretation (OPI/VRI) between English and Spanish in complex medical settings.. Facilitated clear, culturally sensitive communication between healthcare professionals and patients across diverse clinical encounters.. Maintained strict adherence to medical terminology, confidentiality standards, and professional interpreter ethics.
Remote Medical Interpreter (English / Spanish)
Delivered over-the-phone and video remote medical interpretation services for English and Spanish speakers.. Assisted doctors, nurses, and patients in understanding medical assessments, diagnoses, and treatment plans accurately and efficiently.