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Customer Service Professional at The Lewis Group
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Competencies
Skilled in clear, concise communication to enhance customer interactions and team collaboration.
Diligent in capturing and verifying information to ensure accuracy and quality service.
Capable of identifying issues and collaborating on effective solutions to customer and internal challenges.
Efficient in managing multiple tasks within deadlines to maintain high service standards.
Works well with colleagues and stakeholders to achieve common goals and improve processes.
Education
Summary
Dedicated customer service professional with experience in complaint resolution, information accuracy, and team collaboration within a retail environment. Committed to delivering efficient and effective customer support.
Key Achievements
- Consistently captured customer information with high accuracy, ensuring efficient service delivery.
- Resolved merchandise complaints by liaising effectively with customers, branches, and suppliers.
- Handled head office complaints, escalating complex issues and maintaining clear communication with customers.
- Contributed to team efforts by managing multiple responsibilities, improving overall customer satisfaction.
Experience
Logger
Answering inbound calls from customers under the Lewis umbrella, which include Beares, Bedzone, BestHome and Electric.. Capturing the information provided by the customer with accuracy within the time limit provided to each agent to reach the required SLA.
Task Team
Closing of merchandise complaints.. Liaising with customers, branches, suppliers and internal staff for assistance.
Investigation Agent
Assisting with resolving head office complaints such as Merchandise and Account queries.. Escalating complaints to seniors within the Lewis group.. Keeping customers updated on the process and outcome of their head office complaints.