Clifford - IT Support Specialist

Demonstrated experience with Excellent Customer Service.

Demonstrated experience with Strong Communication.

Demonstrated experience with Leadership.

Demonstrated experience with Critical Thinking.

Demonstrated experience with Problem Solving.

Delivered first- and second-level IT support to end users.. Managed Active Directory user accounts and password resets.. Used ServiceNow to manage IT support tickets.. Deployed software and updates using Microsoft SCCM.. Managed devices with Microsoft Intune.. Installed and supported Windows 10/11 and Microsoft Office 365.. Resolved hardware, software, printer, and network issues.. Provided VPN and remote desktop support.. Maintained IT asset inventory and documentation.

Installed and maintained desktops and laptops.. Diagnosed hardware and software issues.. Supported LAN/WAN networks.. Installed Windows and business applications.. Configured printers and peripherals.. Performed preventive maintenance and updates.

Provide technical and customer support to clients, resolving issues efficiently and improving user satisfaction. Assist customers daily with inquiries and service requests, ensuring timely and professional responses. Support business operations by managing data, tracking activities, and maintaining accurate records. Contribute to team performance by supporting service delivery targets and operational goals. Collaborate with team members to improve workflow processes and enhance customer experience. Ensure compliance with company procedures and data handling standards

Supported customers with inquiries and order-related issues, improving service experience and retention. Assisted in resolving operational challenges, ensuring smooth daily processes. Maintained accurate customer and transaction records. Worked collaboratively with team members to meet service targets and deadlines