Demonstrated experience with Communication skills.
Demonstrated experience with Problem-solving abilities.
Demonstrated experience with Critical thinking.
Demonstrated experience with Professionalism and strong work ethic.
Estrella Lulu
Cricket
Identify, investigate, and resolve users problems with computer software and hardware., Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
BELLA Loves me
Monitoring, inspecting, and proposing measures to correct or improve a company's final products and processes in order to meet established quality standards.
Intercontinental Real Santo Domingo
Provide catering support in the preparation, cooking and serving of food and beverages plus related catering duties.
High School
Bachelor’s in Hotel Management and Tourism
Demonstrated experience with Leadership.
BiltRewards
Ensuring that products and services meet the highest standards of quality and compliance., Designing, implementing, and managing quality assurance processes, conducting inspections and audits, and identifying areas for improvement across various operational stages., Creating and executing test plans, analyzing data, and collaborating with cross-functional teams to ensure adherence to industry regulations and company standards.
American Airlines
Managed critical and escalated customer cases, providing effective and personalized resolutions in high-impact situations, with a strong focus on customer retention, loyalty, and overall passenger experience., Handled escalated cases requiring advanced analysis and decision-making beyond first-level support, including ticket adjustments, refunds, rebookings, and coordination with internal teams to achieve final resolution.