clement - Team Member

Demonstrated experience with Network troubleshooting.

Demonstrated experience with Network administration.

Demonstrated experience with System upgrades.

Demonstrated experience with Windows server.

Demonstrated experience with Hardware maintenance.

Removal of graffiti from the train. Hand-bashing the train. Cleaning of the train

Conducted effective IT support service training for 4 administrative staffs, leading to improved operational efficiency.. Supported out-of-hours service by working unsociable hours on-call.. Troubleshot operating systems, hardware and software problems to identify root causes.. Performed Planned Preventative Maintenance, repairs and technical upgrades for well-mobilised operational teams.

Used outstanding problem-solving and communication skills to appease dissatisfied customers.. Trained junior agents on customer service excellence, boosting customer satisfaction rates.. Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.. Handled high call volumes with accuracy and efficiency for optimum productivity.

Performed Planned Preventative Maintenance, repairs and technical upgrades for well-mobilised operational teams.. Provided technical support throughout development phases of new products.