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Cleffin
Customer Service & Virtual Assistance specialist with 6+ years in BPO
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Competencies
Provided customer support and technical assistance, ensuring customer satisfaction and issue resolution.
Managed and coordinated team activities within a customer service campaign to meet quality standards.
Effective interpersonal and communication skills demonstrated through multiple roles including teaching and customer interactions.
Organized work schedules efficiently to handle multiple responsibilities in a fast-paced environment.
Experience as Head of Marketing Department providing foundational knowledge of marketing strategies.
Summary
Experienced in BPO with a focus on customer service, technical support, and team leadership, seeking to leverage communication, time management, and commitment in a virtual assistant role.
Key Achievements
- Gained 6+ years of experience in the BPO industry with roles spanning customer service, technical support, sales, and healthcare representation
- Led quality analysis and team management in a customer service premium campaign
- Held additional responsibilities including Head of Marketing Department and English Teacher