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Claudio
Branch and Call Center Manager with Leadership & Customer Service Expertise
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Competencies
Applied quick and efficient solutions to customer issues and operational challenges.
Collaborated effectively with colleagues and led teams to achieve business goals.
Maintained positive and composed attitude in stressful or high-demand situations.
Managed multiple responsibilities simultaneously in dynamic environments.
Adjusted strategies and operations to changing customer needs and business conditions.
Education
Languages
Summary
Experienced manager with a strong background in branch operations, client management, team leadership, and business ownership, specializing in customer service, sales growth, and operational efficiency.
Key Achievements
- Led a team of fourteen at Tecnoconsult, achieving significant regional growth within one year.
- Increased sales by over 50% through planning and execution of commercial policies at Cooperativa Eléctrica LTDA.
- Managed sales, administration, and operations at Independent Business, overseeing branch activities.
Experience
Owner
Managed the branch in administration and sales.
Branch Manager
Led teams for the sale of financial services., Planning, execution, and control of commercial policies, increasing sales by over 50.
Claims Administrator
Billing: auditing and processing of payments.
Call Center manager
Organization, control, and management of telemarketing in seven provinces of Argentina, leading a team of fourteen people and achieving significant commercial growth in the region within one year.