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Customer Service & Medical Interpreter with diverse communication skills
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Competencies
Handled client inquiries, resolved complaints, and managed reservations across hospitality and call center environments.
Performed accurate translation of critical medical information, supporting healthcare communication for non-English speakers.
Demonstrated effective verbal and written communication in multilingual settings, including medical and hospitality services.
Managed hotel reservations, check-ins/outs, and related administrative tasks fostering guest satisfaction.
Provided basic healthcare support, including first aid, health reporting, and teleconsultations for staff.
Education
Languages
Summary
Dedicated professional skilled in customer service, medical interpretation, and hospitality management. Adept at ensuring client satisfaction, facilitating medical communication, and managing front desk operations.
Key Achievements
- Provided critical medical translation services, facilitating effective communication between healthcare providers and non-English speaking patients.
- Managed guest check-ins/check-outs and reservations, ensuring smooth hotel operations and high customer satisfaction.
- Consistently met performance metrics in sales, customer service, and complaint resolution roles, demonstrating reliability and adaptability.
Experience
Agente de Ventas Call Center
Venta de servicios y equipos móviles., Atención al cliente., Capacidad de negociación., Resolución de reclamos y quejas., Cumplimiento de métricas.
Over the Phone Medical Interpreter
Traduccion e interpretación precisa de información médica crítica en servicio directo a médicos y/u otros proveedores de atención médica que atienden a pacientes que no pueden hablar o entender inglés, según sea requerido.
Agente de recepcion
Realizar el check in y check out de los huéspedes., Gestionar las reservas de habitaciones en línea, por teléfono y en persona., Recibir pagos de los clientes., Recibir a los huéspedes, distribuir las llaves de las habitaciones y explicar las comodidades del hotel., Responder y dirigir las llamadas...