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Customer Service Specialist with Fraud Account Handling Expertise
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled customer inquiries related to bank fraud accounts, ensuring effective communication and resolution.
Financial Account SupportIntermediate
Provided assistance with fraud account issues within banking services, supporting clients in secure financial transactions.
Banking OperationsIntermediate
Supported banking processes related to fraud accounts, familiar with banking protocols and customer privacy standards.
Communication SkillsIntermediate
Communicated effectively with customers to address concerns related to fraud and account security.
Education
High School
Christian School Verb No. 1
Completed 2015
Languages
Español100% speaking and writing
Inglés85% speaking and 85% writing
Summary
Dedicated to resolving banking fraud cases with a strong focus on customer satisfaction. Skilled in handling sensitive financial queries and ensuring secure account management.
Key Achievements
- Managed fraud account inquiries for Citibank, ensuring swift resolution of customer issues.
- Provided customer support at LEAN DIGITAL SERVICES S.A., focusing on fraud-related cases.
- Gained experience in banking customer service, handling sensitive financial information.
Experience
Customer service of Citibank fraud account
LEAN DIGITAL SERVICES S.A.
8/07/2022 - 09/01/2025
Skills
Customer ServiceFinancial Account SupportBanking OperationsCommunication Skills
Published on CazVid - May 17, 2026