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Customer Service Representative
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Competencies
Demonstrated experience with Customer service.
Demonstrated experience with Problem resolution.
Demonstrated experience with Teamwork.
Demonstrated experience with Communication.
Demonstrated experience with Detail oriented.
Education
Languages
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Representative
Assisted customers via chat answering all different questions about the client’s service.. Provided information, and recommendations about the product based on the customer’s needs.. Tracked information/notes in the chat tracking database.. Completed payments, and issued refunds in compliance with company policies.. Informed customers on eligibility, benefits, claims payment, and authorizations.. Researched assistance requested, and offered accurate information to solve issues, and respond to inquiries.
Customer Service Representative at Visible
Greet guests, and reconfirm services booked.. Schedule appointments through email, chats, and phone calls.. Provide information about the different spa treatments, facilities, working hours... etc.. Process payments, refunds.. Promote and sale spa retail products.. Manage appointment distribution according to the therapists schedules.
Spa Recepcionist
Inbound and outbound calls.. Call patients to book appointments-. Track all interactions with patients.. Follow up pn missed and cancelled appointments.. Enter and contact referrrals into the system.
Customer Service Representative at Capital One
Answered inbound calls to greet, and assist customers with various needs and questions.. Provided solutions, recommendations, and replacements of their cards with empathy, and positive feedback.. Opened and closed accounts, also processed applications, payments, and deposits.. Issued refunds in compliance with the company policies.
Reservations Agent
Answered inbound calls regarding property availability (houses and flats).. Managed heavy call and email volume.. Processed customer reservations ensuring accurate data entry of reservation details, personal and credit card information, and special requests such as: allergies, amenities, special celebration... etc.. Processed inbound, and outbound calls, or emails for confirmation and cancellation of reservations.. Monitored all reservations to ensure everything was correct prior to the guest’s arrival.. Assisted with site inspections for customers, and travel agents.
Reservations Agent
Informed customers on eligibility, benefits, claims payment, and authorizations.. Generated reports, correspondence and documentation for internal, and customer use.. Documented detailed notes in CRM system to track customer interactions.. Answered inbound calls regarding hotel availability, and converted information calls into definate sells.. Managed heavy call and email volume.. Processed customer reservations ensuring accurate data entry of reservation details, personal and credit card information.. Reserved round-trip transportation for costumers.. Processed special requests such as: allergies, amenities, special celebration...etc.. Processed inbound, and outbound calls, or emails for confirmation and cancellation of hotel reservations or transportation service.. Maintained open communication with managers and other customer service representatives to provide the best possible customer experience.. Monitored all reservations to ensure everything was correct prior to the guest's arrival.. Assisted with site inspections for customers, and travel agents.
Hostess
Escorted guests to the tables and provided menus.. Managed reservations received through telephone or online interfaces.. Coordinated seating for appropriate dates, times and party counts.. Observed dining room to monitor guest satisfaction and provided assistance when needed.. Answered incoming calls, and provided information regarding hours of operation, special requests, location, and menu items.. Supported servers by greeting tables after escorting to seats, providing water, or taking beverage orders, and running food.