Demonstrated experience with Active Listening.
Demonstrated experience with Communication Skills.
Demonstrated experience with Adaptability.
Demonstrated experience with Critical Thinking.
Gordian Mexico (Cedar Management)
Assisted in the management of day-to-day operations of a residential property, including lease agreements, tenant relations, and maintenance requests., Maintained property profitability and ensured compliance with local laws and regulations. Utilized strong organizational, communication, and critical thinking skills to effectively multitask and manage various responsibilities with diligence.
Anequim Mexico (PURE Property Management)
Assist homeowners from Seattle, Washington with solutions and quick response to their maintenance requests., Contact the tenant directly and send out the vendor necessary based on the details to fix their maintenance requests., Transfer the invoices that were uploaded by the vendors directly to the work orders and re-upload everything on AppFolio., Manage Conditioning Reports once a tenant vacated the property., Handle the tenants and the property owner’s insurance policy dates necessary for rent, lease information renewals and responsible for the maintenance of the database, including updating resident information.
TTEC MEXICO
Assisted customers from the United States with options above and beyond their normal in-store purchase warranty., Provided basic technical support and options to have their technical unit working and avoid sending their unit in., Kept customers updated on the process of their unit at the repair center, including shipping, time necessary to fix and sending back their unit safe to them at home., Authorized for providing replacements, gift cards and refunds based on the situation to avoid escalation at corporate or legal level.
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Demonstrated experience with Leadership.
Porch
Received homeowners’ requests for a professional to work in their homes., Connected homeowners with professionals able to perform their requested job and warm transferred after they both agreed on the job.
TTEC Mexico
Covered for supervisors during vacations and filled in for them., Coached agents and helped conduct team meetings to give updates., Assisted trainers in giving out modules and trained new-hires to take their calls and guide them on how to follow the proper tools., Evaluated selected agents' calls to ensure compliance with non-negotiables and identified areas for improvement.
Konexo
Provided passengers from Mexicana Airlines with information regarding their flights, including departure time, luggage requirements, documents needed to travel and purchase of flight tickets.
