Dedicated support professional with over 3 years at DXC Technology and a strong background in customer service and technical troubleshooting. Skilled in communication, problem-solving, and IT tools, with certifications in cybersecurity and hardware/software fundamentals.
Skilled in delivering professional and effective support via multiple communication channels.
Proficient in diagnosing and resolving hardware and software issues, with formal IT training.
Excellent at maintaining clear, empathetic communication with clients and team members.
Highly proficient in Microsoft Office Suite, Microsoft Teams, and Skype for daily operations.
Dxc Technology
Receiving calls, chats, web tickets, resolve any issue in a professional way in customer service, technical issues
Seafood Restaurant SJ
Customer service experience
High School Diploma
Tecnico en Ciberseguridad
IT Essentials Hardware and Software
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